FAQ's
If you have questions please call: (614) 626-0414 or email: everyheartmatters1@gmail.com
How do I pay for the DIP class?
- Credit Card
- Debit Card
- Money Order – if money order is your preferred way of paying, be sure to follow the steps below.
- Make the money order out to Every Heart Matters, add your address, sign it with your name.
- Send an image of it for proof to (614) 835-7331
- Bring the original Money Order with you to the hotel to turn in; it is your ticket in
Please be advised you are paying for the following:
DIP (Driver Intervention Program) participation includes all educational scheduled sessions Thursday to Sunday, hotel room, meals during program days, substance use evaluation, completion receipt, and a completion report to the referring court and attorney upon request.
If you have not paid for a class, you are only pre-registered.
What to Expect:
The weekend is about learning, so we at EHM complete most of our educational objectives in small groups, with a few lectures, and an interactive format. There will be multiple breaks given throughout the weekend. EHM’s environment allows our clients to voice their opinions in a neutral atmosphere, without negative judgment.
EHM is an efficient knowledgeable company, with the goal to help you complete the program and not receive any other substance use associated offenses.
Upon Completion of the program, the referring court will receive a completion report for you, the client receives a receipt, and if you sign a release for your attorney and provide a fax or email, a copy will be sent to your attorney as well.
On the first night we will discuss the rules and expectations along with the weekend schedule.
Hotel Address:
Fairfield by Marriott
Be sure to bring your ID as you will need it to check into your room.
Where to go at the hotel:
Upon arrival, please come to the dining area and check in with a EHM staff member.
What do I bring?
All meals are provided, with the exception of dinner on Thursday and Sunday
Toothbrush, razor, deodorant, shampoo & other personal toiletry items
Clothing for the next 72 hours. Be sure to bring comfortable and appropriate attire; no beaters, short shorts or skin showing.
Extra money for food, drink and snacks. Drinks or snacks brought from home must be factory-sealed.
Is there anything I should not bring?
Drugs, Medical Marijuana, Items containing Alcohol, Weapons, Video games, instruments, Alcoholic Beverages, Energy Drinks, Firearms, Knives, Open Food, Open Drinks.
Use your best judgement, as we do inspect all persons and luggage upon arrival and will notify you if anything is not allowed. Contraband will be confiscated and disposed of at EHMs discretion.
Do not bring Pill Planner without medications that can be verified.
Cell Phones/ Laptops:
You may bring your cell phone and Laptop; however, these are not allowed to be used during program hours. They are for you to use in your assigned room at night and at meal time. As a reminder if you are sharing a room; be respectful to your roommate.
Can I smoke inside of the hotel?
Smoking can ONLY be done outside of the hotel in a designated area. Smoke breaks will be given throughout the day. E-Cigarettes, Vaping, Cigars, Pipes, Chewing Tobacco, and dip is prohibited in the classroom.
Can I order food?
At the Director’s discretion, factory sealed and store bought food deliveries may be considered on case by case basis. Approved food deliveries may be permitted when necessary to accommodate special medical dietary requirements. All items dropped off for you while you are at the program are subject to search by EHM staff.
May I bring home cooked food?
No home cooked food, factory sealed only.
**Special Diet- If you are Vegan, Vegetarian or prefer special medical dietary items, please bring store bought, factory sealed or restaurant delivered only per Director’s discretion.
What about my Medications?
Please bring all prescribed medications that you need to get through the weekend. (3 day supply ONLY)
Medications must be checked in with EHM staff and counted daily. ONLY bring the amount needed for the weekend including its original prescription bottle. If you must bring an abundance of pills please know that you will be one of the last clients to check in. All medication must be counted upon arrival.
Can my family or friends visit while at the program?
Visitors are not allowed. Any client that leaves the facility or leave their assigned room at any point without approval will forfeit their reservation with no refund. By law EHM is required to report any and all violations during the program.
Who do I share a room with?
Males are roomed with males and females with females.
Shared Rooms: All rooms have double beds and are assigned two clients to a room including a shared bathroom.
Private Rooms: Private rooms are not always available. If available it will be listed as an option on the registration page. There is an additional fee, each room will have one Queen bed including a private bathroom. (limited availability)
If there is a sleeping room issue, EHM will do everything we can to remedy the issue; however it will not initiate a fee reduction or refund of any kind.
If at any time you feel threatened or unsafe, immediately locate EHM staff.
Can I have items dropped off?
At the Director’s discretion, participants may be permitted one approved drop-off during the weekend. Factory sealed and store bought items will be considered. All items dropped off for you while you are at the program are subject to search by EHM staff.
Can I use the exercise room/pool?
No.
RESCHEDULING, DUPLICATES, CANCELLATIONS & REFUNDS
Rescheduling:
We ask that you provide a 10-business-day notice for any rescheduling. A $75-$100 will apply if sufficient notice is not given.
Duplicates:
Post-program duplicates of your completion receipt are charged at $65.
Cancellations:
If you completely cancel your DIP for any reason, cancellation must be made 15 business days prior to the program date – or there is no refund because we have to pre-book your room in advance.
With notice of 15 business days, refund minus $100 registration free.
Refunds:
If you attend, then leave the program, you will have to repay for your program.
If you are dismissed from the program, for any reason there is no refund.
If you are fully registered (paid) then do not show up or let us know there will be a reschedule fee.
Each request is considered based on the circumstance; however, please do not contact us for a refund for any missed DIP dates older than 30 days – there is no refund.
We will not refund family members.
Kindly communicate requests via email to our office – everyheartmatters1@gmail.com
Our staff will assist you as each situation will be individually discussed.
ADDITIONAL SERVICE NOTES & FEES
If a client needs additional services during the DIP there are additional fees depending on the service requested.
Assessment Fees:
Assessments are not offered. Referrals are provided if needed.
Out-of-State Forms:
Fees for out-of-state forms range from $150 to $300, based on case complexity. Clients are responsible for providing the required form and completing all applicable sections.
****As a reminder EHM DIP is a court-ordered diversion program – you must be referred by a court post offense or an attorney post offense. Appropriate completion documentation will be sent to your court and/or attorney if release is signed by client. You will receive a copy of the completion report once the program is complete.****